Maintenance Help

Do you have a general maintenance request?

*Please note: by submitting this request, you are allowing an authorized agent permission to enter your apartment to service your request.

If you have an emergency after hours or on the weekend, you can expect personal assistance through our Emergency Line.

Notice to Vacate

Leaving us already? Submit your notice to vacate.

Wifi Help

Refer to the Wifi tent card in your living room for intent name and password.

Please try these steps if your internet is not working:

• Step 1: Make sure everything is plugged in and that there are no loose cords. Did this work? If not, proceed to step two.
• Step 2: Unplug the cord from the modem, not the wall, and wait for 30 seconds. Plug the modem back in and wait until the lights stop blinking.
  
  Did this work? If not, then please submit a service request.  Please let us know if the lights are blinking, or solid, and what color of lights are showing.

Smart TV or Streaming

If your smart television is not connected to the internet.

Try these steps:

• Go to Settings on the television and search for your network.  Select the network. Enter the network password and connect.
• Did this work? If not, then please submit a service request.

Connecting to your Streaming Services

• Go to Settings on the television and search for your network.  Select the network. Enter the network password and connect.
• If you are plugging in a personal streaming device, press the INPUT or SOURCE button on your TV remote and change the component/TV setting to rotate through each input/source.
• Before departing, remember to logout of all streaming services!